24 HOUR CANCELLATION AND NO-SHOW POLICY
Our goal at Oronoque Animal Hospital is to provide quality and individual medical care in a timely manner. We realize that emergencies and other scheduling conflicts arise and are sometimes unavoidable. Advance notice allows us to fulfill other patient’s scheduling needs and keeps the hospital operating at an efficient level. No-shows, last-minute cancellations and late arrivals compromise service to our patients and put additional stress on hospital staff.
Our new cancellation policy has been put in place out of respect for our staff and CLIENTS.
Failure to cancel an appointment within 24 hours will result in the following fees:
1st Time there will be no charge
2nd Time will result in a $69.00 rescheduling fee.
3rd Time there will be a $69.00 non-refundable rescheduling fee.
4th Time may consequently result in dismissal from our practice.
These fees are to be paid at the time of rescheduling.
2nd Time will result in a $69.00 rescheduling fee.
3rd Time there will be a $69.00 non-refundable rescheduling fee.
4th Time may consequently result in dismissal from our practice.
Thank you for providing our office and our patients with this courtesy and for your support and understand as we continue to strive for the best quality care for your pets.